Returns & Exchanges
At Organic Traveller, we want you to be completely satisfied with your natural skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return policy for unopened and unused items in their original packaging.
Initiate Your Request
Contact our dedicated support team at [email protected] within 30 days of delivery with your order number and reason for return.
Prepare Your Parcel
Ensure the items are securely packed in their original box and include a copy of your receipt or packing slip to prevent processing delays.
Ship It Back
Send your return to our distribution center using a tracked shipping method; please note that customers are responsible for return shipping costs.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing